How It Works

Draw from pictures

Our custom products, once you place your order with us in store.

Our artist will draw a unique pattern based on your picture within 2-4 working days.

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Unlimited modifications

We will email a design preview to your inbox within 2-4 days of placing your order.

During this preview, you can change this an unlimited number of times until you're happy with it, and you can speed up your sort order by purchasing priorities.

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Customization starts processing

Once your drawing pattern is approved, our craftsmen will start processing the drawings and pattern making for you within 1-2 days.

The garments are then embroidered for you using T-shirts, hoodies, sweatshirts and more, giving the garment a luxurious texture and using flat seams to create intricate details.

The result is a unique custom embroidered garment.

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Receive it & wear it

After the embroidery is completed, we will carefully package your order beautifully and deliver it in approximately 7-14 days via different shipping modes.

After you receive it, you can wear it to feel its charm and give us feedback in time.

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For any general inquiries, order assistance, or product information, please contact us by email.

Opening Hours

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 09:00 AM - 06:00 PM (Eastern Standard Time)
  • Weekend: 09:00 AM - 05:00 PM (Eastern Standard Time)

Contact Information

If you have any questions or require further assistance, please contact us:

Email: support@presentmalls.com

Phone: +1 3156280999

Company offices: 30 N GOULD ST STE R, SHERIDAN, WY 82801, USA

Response Time

We strive to respond to all inquiries within 24-48 hours during business days. If you contact us over the weekend or on a public holiday, please allow additional time for a response.

Feedback

We value your feedback and suggestions. If you have any comments on how we can improve our services or products, please do not hesitate to let us know.

Thank you for choosing PresentMalls.com. We look forward to assisting you!

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