Frequently Asked Questions (FAQs)
1. What is PresentMalls.com?
PresentMalls.com is an online gift mall specializing in customized gifts for all occasions. We offer a wide variety of personalized products, ensuring you can find the perfect gift for your loved ones.
2. How do I place an order?
To place an order, browse through our product categories, select the items you want, customize them as per your preference, and add them to your cart. Once you're ready, proceed to checkout, enter your shipping and payment information, and confirm your order.
3. What types of payments do you accept?
We accept payments through Shopify Payments and PayPal. These options support major credit and debit cards, ensuring a secure and convenient shopping experience.
4. How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the delivery status of your package.
5. Can I cancel or modify my order?
For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@presentmalls.com within 2 hours of placing the order to cancel or make changes.
6. What is your return policy?
We support refunds within 30 days. If it is a customized product and there are no product defects or other issues, refunds are not supported. Please refer to our Refund Policy for more details.
7. How long does shipping take?
We offer three shipping options:
- Standard Shipping: 7-10 days delivery, $7.99, free for orders over $79.
- Fast Shipping: 5-7 days delivery, $19.99, free for orders over $199.
- VIP Shipping: $29.99, allows us to prioritize your order and ship via fast shipping.
For customized products, please allow an additional 3-7 days for production.
8. Do you ship internationally?
Yes, we ship products to all over the world via international express.
9. How do I contact customer service?
You can reach our customer service team by emailing us at support@presentmalls.com or by calling +1 3156280999.
10. Can I get a gift wrapped?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.
11. How do I customize a product?
On the product page, you will find options to customize the item, such as adding text, choosing colors, and uploading images. Follow the prompts to personalize your gift.
12. What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team within 30 days of receiving your order. We will arrange for a replacement or refund as per our Return Policy.
13. Are there any discounts or promotions available?
We frequently offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on our latest deals.
14. How do I sign up for the newsletter?
You can sign up for our newsletter at the bottom of our homepage. Enter your email address to receive updates on new products, special offers, and promotions.
15. What materials are used in your products?
We use a variety of high-quality materials to ensure durability and satisfaction. Specific material details can be found in the product descriptions on our website.
16. Can I see a preview of my customized product before purchasing?
Yes, we provide a preview option for most customizable products. This allows you to see how your customization will look before finalizing your order.
17. What is the VIP shipping option?
VIP shipping, priced at $29.99, allows us to prioritize your order and ship it through our fast shipping option. Please note that this does not expedite the actual shipping speed but prioritizes order handling.
18. Is my payment information secure?
Yes, we use industry-standard encryption technologies, such as SSL, to ensure your payment information is secure during transmission.
19. Do you offer bulk order discounts?
Yes, we offer discounts for bulk orders. Please contact our customer service team for more information on bulk pricing and customization options.
20. Can I change the shipping address after placing an order?
If you need to change the shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request.