1- Place an order: Once you place an order, our designers will take action immediately.

2- Art Preview (2-4 days): Once you place your order, our team will begin drawing your design. You will receive an email to approve or request unlimited modifications.

3- Unlimited Reviews: We value your satisfaction. Please feel free to request changes - we offer unlimited revisions

4.- Production: Once your design is approved, we will enter production mode, which will take some time

5- The final step of shipping: Once production is complete, your order will be carefully prepared for shipping. Please see our shipping policy for detailed delivery times.

Want to design faster? After adding the product to your cart, select the "Preferred" option. You can also choose different shipping options during checkout.

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier's website to monitor the delivery status of your package.

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@presentmalls.com within 2 hours of placing the order to cancel or make changes.

We offer three shipping options:

• Standard Shipping: 7-10 days delivery, $7.99, free for orders over $79.
• Fast Shipping: 5-7 days delivery, $19.99, free for orders over $199.
• VIP Shipping: $29.99, allows us to prioritize your order and ship via fast shipping.

For customized products, please allow an additional 3-7 days for production.

For non-customized products, you can cancel your order for free before it is shipped. For customized products, you need to contact us via email at support@presentmalls.com within 2 hours of placing the order to cancel or make changes.

We support refunds within 30 days. If it is a customized product and there are no product defects or other issues, refunds are not supported. Please refer to our Refund Policy for more details.